Refund Policy
We provide a user-friendly refund mechanism for OTP activations and rentals to protect you when a number fails or no SMS arrives.
OTP Activation Refunds
- If no SMS arrives within 20 minutes, request cancellation and full refund from the activation detail page.
- If the number pool is blocked by the target service, submit a screenshot or error message; we will verify and credit your balance.
- Refunds are denied—and accounts may be suspended—for prohibited use (e.g., phishing, fraud).
Long-term Rental Refunds
- Full refund available within 24 hours before rental start; no refund after use begins.
- For prolonged SMS issues, submit a support ticket for partial credit or term extension.
Refund Process
- Refunded amounts return to your balance for future use.
- Original payment refunds require proof of payment and take 5–7 business days.
- Refund logs and audit trails are retained for transparency.