Contact the DogeSMS Team
Our support team is available 7×12 hours for operations consulting, technical support, and partnership inquiries. Join Telegram for the latest updates.
What should you contact us for?
Use the right channel and include the right identifiers to shorten investigation time.
Activation & delivery issues
Number allocation, delayed SMS, blocked services, API request failures, and inventory availability.
Billing & refunds
Top-ups, settlement status, failed recharge verification, refund requests, and invoice questions.
Partnerships & enterprise
Traffic partnerships, reseller workflows, dedicated supply discussions, and high-concurrency onboarding.
Response expectations
Choose the route that matches the urgency and complexity of the issue.
Live operational follow-up
Best effort during the active support window
Use Telegram for quick back-and-forth on delayed SMS, inventory shifts, or incidents that are still in progress.
Structured case review
Queued handling with written case history
Use email for billing records, refund evidence, compliance material, and cases that require attachments or longer review.
Commercial or high-volume onboarding
Planned review with sales or operations
Use this route for reseller traffic, enterprise quotas, dedicated supply, or launch planning across multiple markets.
Prepare these details before you send a request
A complete first message helps the team route and resolve the issue faster.
- Use the verified account email that owns the order, balance, or API key involved in the case.
- Include the order ID, request ID, rental ID, invoice number, or API request ID whenever possible.
- Describe the target service, country, retry count, and what changed compared with the last successful attempt.
- Attach screenshots, provider messages, payment proof, or timestamps if the issue involves billing, delivery, or compliance review.
Support channels
Choose the channel that best matches your urgency and include enough context for quick handling.
Telegram Support
Hours: Daily 09:00-21:00 UTC+8 live handling
Best for live troubleshooting during active operations or when you need quick follow-up on delayed SMS.
Please provide your account email, order ID, or API request ID for faster resolution.
Email Support
Hours: 24/7 intake with business-hour review
Best for billing records, refund evidence, compliance requests, and issues that require attachments or longer context.
Please provide your account email, order ID, or API request ID for faster resolution.
Prefer self-service first?
Start with the Help Center or API docs, then contact the team if the issue still needs manual review.