Refund Policy
This policy explains when OTP activation and rental orders qualify for credits, when refunds are excluded, and how the review workflow operates.
Updated: March 8, 2026
OTP activation refunds
- A one-time activation may qualify for refund or balance credit when no usable SMS arrives within the eligible waiting window defined in the product flow.
- Requests must be tied to the original order record and reviewed against platform logs, supplier status, and any user-provided evidence.
- If a code was delivered, the target platform accepted the number, or the order was consumed successfully, a refund is generally not available.
Rental related refunds
- Rental orders may be reviewed for refund before service starts or where there is a verified platform-side failure that materially prevents delivery.
- Once a rental has been used successfully or has entered active service time, partial credit or extension may be offered instead of full refund depending on the case.
- Dedicated supply, reserved inventory, or custom commercial arrangements may follow separate written refund terms.
Cases that are excluded
- Refunds may be denied for prohibited use, fraud review triggers, supplier blocks caused by risky traffic, incorrect destination selection, or unsupported target platforms.
- Requests without sufficient order details, evidence, or timely reporting may be rejected when the platform cannot verify the underlying issue.
- Manual abuse controls, sanctions checks, KYC failures, and payment reversals may override standard refund handling.
Review process
- Users should submit the request from the correct account and include order ID, screenshots, timestamps, and any target platform error messages when available.
- DogeSMS reviews the request using order logs, message delivery records, supplier feedback, and billing status before issuing a decision.
- Complex or supplier dependent cases may take longer than instant platform-side cancellations.
Where funds are returned
- Most approved refunds are returned to platform balance first so the user can place a new order immediately.
- Original payment method refunds are handled only where required, supported by the payment rail, and matched to verified payment evidence.
- External payment returns may take additional business days and can be affected by processor, bank, or blockchain timing.
For refund reviews, contact support@dogesms.com with the order reference, payment context, and any delivery evidence so the case can be verified quickly.