FAQs & Guides
Answers to common questions about OTP activations, long-term rentals, payments, and more to help you troubleshoot quickly.
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API Docs
Check the API docs first if your question is about request formats, authentication, or integration flow.
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Contact the team directly for account, billing, compliance, or unresolved delivery issues.
ContactStart with the right diagnostic path
A short first-pass check usually resolves basic issues faster than opening a manual support thread immediately.
Check target compatibility
Confirm the target platform accepts virtual numbers, the chosen country is supported, and the service-country pair still has live inventory.
Review order context
Check the request status, timeout window, recent retries, and whether the order is still cancellable before escalating.
Prepare evidence for escalation
Collect the account email, order ID, request ID, target service, country, and a short note describing what changed.
What to prepare before contacting support
Providing the right context upfront shortens investigation time and reduces back-and-forth.
- Use the verified account email that owns the request or billing record you are asking about.
- Include the order ID, activation request ID, rental ID, or API request ID whenever available.
- Share the approximate time, target service, selected country, and whether you retried the flow.
- Add screenshots, provider responses, or payment proof when the issue involves delivery, billing, or compliance review.
Account & Security
2 questions
What should I do if my email is not verified or I cannot sign in?
Check your verification email and spam folder first. If access is still blocked, contact support with your account email and the approximate time of the last request.
How should I rotate API keys without interrupting live traffic?
Create the new credential first, move traffic gradually, verify logs and request IDs, and revoke the old key only after the new one is confirmed in production.
OTP Activation
2 questions
Why didn't I receive the verification code?
Please confirm that the target service allows virtual number registration, or switch to a different country/service combination. If you still haven't received it after 20 minutes, you can apply for a refund.
What should I do if the request stays pending for too long?
Check whether inventory changed, whether the same request was submitted repeatedly, and whether the order is still cancellable before deciding to wait longer or retry a different country-service pair.
Long-term Rental
2 questions
Can I receive unlimited SMS during the rental period?
Yes, there is no limit on the number of SMS during the rental period, and you can renew early or enable auto-renewal.
Can I change the use case after a rental number is already bound?
Yes, but confirm the new workflow still fits platform policy and supplier compatibility first, then update the binding through the console or API instead of switching directly to a higher-risk scenario.
Payment & Top-up
2 questions
What payment methods are supported?
We support Visa/Mastercard, Alipay, and USDT. Funds are available immediately after top-up. Balance withdrawal is not currently supported.
Why can a top-up enter manual review after I paid?
Manual review may happen when the payment channel returns risk signals, the amount differs sharply from prior behavior, or additional proof of payment is required before funds can be released.
Policies & Compliance
2 questions
Which services or usage patterns may be restricted?
Banking, payments, and other high-risk scenarios may be blocked. Repeated failures, abnormal concurrency, or suspicious traffic can trigger manual review or additional restrictions.
What information is usually needed during a compliance review?
You may be asked for the account email, business context, order identifiers, target service, payment proof, or other basic material that helps confirm legitimate use.
Still blocked after self-service checks?
Open the contact page for channel guidance, response expectations, and the right escalation path for technical, billing, or enterprise issues.
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