Billing Policy

Payment Policy

This policy describes accepted payment methods, settlement timing, fraud review triggers, and how billing disputes are handled on DogeSMS.

Updated: March 8, 2026

Supported payment methods

Available payment methods may include card payments, local wallets, and supported crypto rails, depending on region, risk profile, and temporary channel availability.
Fees, minimum amounts, and expected confirmation times are shown at checkout or in the top-up flow and may vary by provider.
DogeSMS may enable or disable specific channels without notice when a processor, supplier, or compliance requirement changes.

Balances are credited after the relevant provider confirms settlement or after DogeSMS receives the required payment status callback or on-chain confirmation.
Displayed USD values may reflect internal conversion logic when payment is made in another currency or asset.
Temporary provider delays, chain congestion, failed callbacks, or manual fraud review can delay crediting even when a user has initiated payment.

Repeated failed top-ups, unusual payer identity patterns, inconsistent geography, or large deposits may trigger additional review before funds are credited or spending limits are increased.
DogeSMS may request payment proof, account ownership verification, invoice information, or KYC materials when a processor or compliance workflow requires it.
If requested verification is not completed, the platform may hold, reject, or reverse a top-up as permitted by processor and legal requirements.

Users must contact support before filing a chargeback when a settlement or service issue may be resolved through normal review.
Chargebacks, payment reversals, or disputed crypto transfers may result in temporary balance holds, account restrictions, or permanent service refusal after investigation.
DogeSMS may offset outstanding losses, fees, or previously consumed services against available balance where contractually and legally permitted.

Billing disputes should include payment proof, timestamps, order references, and the account email used for the transaction.
Refund and settlement reviews rely on processor records, platform logs, and supplier side evidence where relevant.
Final handling may differ by payment rail, card scheme rules, local regulations, and the refund policy.

For settlement, invoicing, or fraud review questions, contact support@dogesms.com with payment proof and the relevant account email.