I cannot sign in or receive the password-reset email

First confirm that the email spelling, capitalization, and sign-in method match the original registration.

• Check spam, promotions, and any filtering rules used by a work or custom email domain.
• Request one new password-reset email and use only the link in the newest message.
• Wait a few minutes before checking again instead of submitting many reset requests.

If access is still unavailable, contact support from that account email and include the approximate registration date and last successful sign-in. Support will never ask for your password or email verification code.