How do renewals work, and what should I do if auto-renewal fails?

Auto-renewal is enabled by default when you purchase a rental. At expiry, the next-period fee is deducted from the account balance; a successful renewal keeps the same number active.

If you do not want to renew, cancel from the rental details page. The current term is unaffected, and the number is released when it ends.

If renewal fails because the balance is insufficient:

• Add enough balance as soon as possible.
• The system automatically retries during an approximately 24-hour grace period.
• If payment still fails after the grace period, the number is released and cannot be guaranteed for recovery.

If the rental does not recover after adding balance, contact support with the rental ID.