Enterprise Customer Success Manager
About the role
As enterprise contracts grow into the six-figure ARR range, we expect to bring on dedicated customer success managers who own the post-sale relationship for named accounts: onboarding, integration support, quarterly business reviews, renewal economics. This is a strategic role for someone who treats customer success as account-management strategy rather than a support escalation desk.
What you'll do
- Own the post-sale relationship for a portfolio of enterprise accounts ($50k+ ARR), from technical onboarding through renewal.
- Run quarterly business reviews with customer technical and commercial stakeholders.
- Partner with engineering on customer-driven roadmap input, and with solutions engineering on integration troubleshooting.
What we expect
- 5+ years as a CSM at a B2B SaaS company with technical buyers (developer tooling, infrastructure, fintech).
- Demonstrated ability to grow account revenue post-sale — examples of net retention numbers you have owned.
- Strong written English and the ability to operate across timezones with enterprise customers globally.
Compensation
On the radar. Compensation is calibrated to local cost of living when we open this role — we publish bands when we begin interviewing, not before. USD-denominated regardless of jurisdiction, contractor or employment depending on your legal situation.
Hiring process
- Not actively interviewing right now — this role sits on our 12-month hiring roadmap rather than today's pipeline.
- Submit the talent pool form below; we reach out when we begin interviews, typically 4-8 weeks before a public hire.
- When the role opens, expect a process similar to our current active openings: a short async exercise, 1-2 conversations with the relevant team, and a scoped paid trial project. We do not run leetcode-style screens.
Join the talent pool
Submit the form below to be considered when this role opens. We typically reach out 4-8 weeks before we begin interviews.