Can I withdraw my balance or transfer it to another account?

Platform balance is intended for purchasing services and cannot normally be withdrawn or transferred between accounts.

If the original payment qualifies for a top-up return, request a review from the paying account within 7 days. Creating another account or requesting an internal transfer does not replace the return process.

Ignore any message asking for your password, verification code, API key, or private key to “move” balance. Stop the interaction and contact official support instead.