I paid, but my account balance did not increase

First check the top-up record and confirm that the payment actually completed. Some payments need additional confirmation time; do not pay the same pending order again.

If the payment is complete but the balance is still missing, contact support from the registered email and provide:

• The top-up ID, payment method, amount, currency, and approximate payment time.
• The payment transaction ID; for cryptocurrency, include the transaction hash or a public transaction link.
• A screenshot showing the status in top-up history.

Transaction IDs, hashes, and addresses must also be sent as text, not only in an image. Never send a password, full card details, or a private key.