How do activation-order refunds and top-up returns work?

Activation-order refunds and top-up returns are separate processes:

• Activation order: if no usable SMS arrives and the order can still be cancelled, cancel it from the order page. After the status is verified, that order charge is returned to the platform balance. An expired or failed order may already have been refunded, so check order history first.
• Number issue: only orders that successfully received a verification code and completed within 24 hours appear in the number-issue refund request list. If the target service says the number is already in use or blocks you with additional verification after phone verification, select the order and submit two screenshots for manual review.
• Top-up return: there is no self-service request yet. Contact support from the paying account within 7 days of payment and send the top-up ID plus the payment transaction ID or blockchain hash as text.

A refunded top-up status only records reversal of the platform balance. A return to an external payment method is separate from that balance reversal and may require additional processing time. Cryptocurrency is never returned to an address supplied only through a screenshot.