Why does the order say my balance is insufficient?

The available balance is checked against the latest price when the order is submitted. The price may have changed after selection, or another order may already have reduced the balance.

• Refresh the page and compare the current price with the available balance.
• Check order history for a duplicate submission or another order still in progress.
• Add balance first if needed, then place a new order after the top-up is credited.

Do not repeatedly click the order button. If the balance clearly covers the price but the error continues, include the time, target service, country, and complete error message in a support request.